Providing and attends to all general administrative duties and office support, e.g., filing, compiling data and documentation, answering calls, taking messages etc.
In charge of office management including office supplies and communicating with head office, doctors and vendors.
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Drive organizational design initiatives that improve operational efficiency and effectiveness across business functions
Steer the performance management agenda with business leaders, ensuring robust differentiation, capability development, and timely interventions that raise overall organizational performance
Partner with the rewards function to develop market-driven compensation recommendations that strengthen employee performance, engagement, and retention
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Partner with country and regional leadership to embed a high-performance, future-ready organizational culture
Act as a trusted advisor to country leadership on organizational structure, talent strategy, and workforce effectiveness
Lead strategic workforce planning, including support for mergers and acquisitions (M&A), demand forecasting, capability gap analysis, and talent deployment
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Enhance leadership maturity and team dynamics by coaching managers and employees and implementing tailored development programmes with ongoing feedback mechanisms.
Mediate conflicts and advise on complex matters such as organisational adjustments and change management to maintain harmonious workplace relations.
Foster cultural alignment and employee engagement throughout the region by collaborating with teams to diagnose challenges and co-create effective solutions.
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Prepare and issue employment-related documents, including offer letters, employment contracts, warning notices, and asset issuance forms.
Oversee the full onboarding and offboarding processes, including conducting orientations, managing documentation, and coordinating asset return and clearance procedures.
Monitor employee attendance, leave applications, and generate periodic HR reports for management review.
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Leverage internal resources such as knowledge base, policies, portals, and employee handbook and other relevant document in all inquiries and interactions with the employees and third party personnels.
Work in close collaboration with larger PS&S team and Line manager when dealing with complex enquiries, issues or requests, and escalating as necessary, the incoming enquiries in a confidential, responsive, and customer-focused manner.
Keep abreast of system changes and provide support for ServiceNow upgrades, participate in testing with subject matter experts and ensure delivered functionality performs as expected.
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Compliance, Privacy & Governance: Ensure 100% compliance with global data privacy regulations (e.g., GDPR), internal controls, and local statutory requirements through secure data handling and administration.
Continuous Improvement Mindset: Proactively identify and implement process enhancements to boost productivity, improve cost efficiency, and increase customer satisfaction in collaboration with the Team Lead / Manager.
Knowledge Management: Maintain and enhance operational documentation, including Job Aids, SOPs, and FAQs, ensuring they reflect current best practices and support accurate inquiry resolution.
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Incumbent is empowered to solve requests and challenges via exceptional customer service that is consistent, knowledgeable, and trusted.
Incumbent must be able to anticipate customer needs, communicate professionally and compassionately with employees, managers and Business HRs around the world, and articulate solutions to customers in a way that enhances the customer experience. Incumbent must be able to handle a high volume of requests with speed and accuracy.
Ability to maintain confidentiality and safeguard employee data by adhering to compliance standards.
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Ability to maintain confidentiality and safeguard employee data by adhering to compliance standards.
Must possess the ability to learn quickly and follow multi-step instructions with accuracy and attention to detail. Balance of following steps and using judgment.
The incumbent must be able to analyze received information and demonstrate excellent problem-solving skills by using a variety of resources. Utilize judgment to make the best recommendation to drive a positive customer experience.
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