Willingness to attend upgrading courses to enhance skills and knowledge, and to share insights with team members to foster a culture of continuous improvement.
Contact Centre Systems: Implementation, maintenance and support of contact centre solutions (e.g. Telephony, Live Chat, Chat/Voice bots or Customer Relationship Management systems)
Work closely with internal and external parties to monitor the project budget, assist in managing variations, and proactively resolve site conflicts or design clashes to mitigate delays.
Liaise with clients and consultants for design and with management team, supply chain and vendors, suppliers, sub-contractors and internal support functions.
Monitor design deliverables, track progress, and ensure M&E installation aligns with design specifications, authority requirements, and QSS/RE/RTO site feedback