Stakeholder Facilitation & Alignment : Mobilise internal teams across departments, organizing and leading key project meetings to align expectations, share updates, and proactively resolve bottlenecks.
Oversee the day-to-day operations of the IT Service Desk and the Technical Support team, ensuring timely resolution of IT incidents and alignment with the Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Follow up on customer complaints. Identify and assess any foreseeable risk arising from the workplace or work processes, minimize environmental impact associated with the construction activities
Strong end-to-end ICT project management Able to independently drive projects from planning through implementation and operational support, while managing schedules, risks, budgets, testing, releases and competing priorities.
Liaison will be required with the clients and consultants for design and with management team, supply chain and vendors, suppliers, sub-contractors and internal support functions.
Coordinate project activities across the full development lifecycle, including requirements gathering and analysis, solution design, development, testing, implementation and continuous service improvement.