Leverage strong business understanding of service operations, including hardware, repair, diagnostics, service process, and customer journey contexts to translate and drive clear scope and objectives into technology development project lifecycles.
Manage day-to-day contract operations and client relationships Oversee workforce planning, rostering, recruitment, and manpower deployment Attend to operational enquiries and stakeholder requests promptly Ensure compliance with contractual, safety, and regulatory requirements Monitor service KPIs, operational performance, and quality standards Drive operational improvements and service excellence initiatives Prepare reports, dashboards, and management updates Be on standby and responsive to operational needs when required