Serve as the bridge across Design, Engineering, Product Marketing, Business teams and other key cross-functional partners, ensuring visibility, communication, and risk management.
Ensuring that the project is executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality.
Stakeholder Communication: Serve as the primary point of contact for clients, consultants, and internal design teams, providing regular progress updates and resolving site issues diplomatically.
Risk Management: Identify and mitigate project risks, develop contingency plans, and ensure project deliverables are achieved on time and within quality standards
System Integration: Manage complex integration programmes involving enterprise platforms, contact centre technologies, CRM solutions, cloud services and connectivity components while ensuring all technical deliverables align with client requirements.
Act as a central communication point for the client and project stakeholders, providing clear updates and supporting effective, timely decision‑making.
Oversee the day-to-day operations of the IT Service Desk and the Technical Support team, ensuring timely resolution of IT incidents and alignment with the Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).