Conduct gap analysis on processes to identify improvement opportunities and propose and evaluate alternative solutions that will fulfil the business needs.
Provide leadership, guidance, and motivation to team members by establishing clear strategies, policies, and processes to support team development and performance.
Pre-Sales & Solutions Alignment: Partner with Account Managers during the pre-sales phase to assess delivery feasibility, review technical project scope, and support CRM pipeline updates.
Supervise all phases of assigned projects while acting as the primary point of contact for clients from order receipt through installation and warranty period at customer sites worldwide.
Develop and maintain standardized program artifacts such as integration plans, dependency maps, and executive status reporting, and implement repeatable frameworks for global partner onboarding and launch readiness.