Customer Communication: Serving as the first line of contact for routine inquiries, such as shipping status, tracking numbers, and Return Material Authorization (RMA) updates for repairs.
Prepare and monitor assigned clients’ key performance indicators (KPIs) and address the gaps in the performance with the other internal stakeholders like Logistics team, Production team and Quality team to improve and meet clients’ service level and performance.
5+ years running enterprise programs, PMOs, or cross-functional implementation initiatives with direct ownership of program charters, raid logs, and steering committee reporting
5+ years running enterprise programs, PMOs, or cross-functional implementation initiatives with direct ownership of program charters, raid logs, and steering committee reporting