Prepare self-billed invoices for services received from foreign providers.
Conduct first review of consolidated self-billed e-invoices by the 3rd of the following month; ensure manager's second-level review is completed for emailing to LHDN by the 7th for all entities.
Follow up with vendors and partners on e-invoices to facilitate timely payment processing.
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Collaborate with cross functional teams, especially Sales & Marketing team, Procurement team, Finance team and Project Management team to ensure smooth process of processing sales orders, invoices, and tracking of accounts receivables.
Manage marketing databases & CRM systems. Ensure all the important information on leads, opportunities, projects etc. are recorded and tracked. Identify potential risk and propose improvement actions to be taken.
Collaborate with cross functional teams to ensure smooth process of processing purchase orders and payments to vendors.
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Coordinate and facilitate the loan settlement process to help our clients complete their transactions smoothly and with confidence.
Perform routine internal audits on operational files and documents, ensuring all records remain compliant with company standards.
Run post-sales outreach initiatives including follow-up communications, festive wishes, and periodic newsletters, allowing us to keep our brand top of mind.
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Assist customers with concierge services including wheelchair and stroller loans, lost & found, gift wrapping, shopping assistance, and other customer service facilities.
Provide special assistance during corporate events, festive celebrations, promotional campaigns, and official visits.
Deliver excellent customer service and create a positive shopping experience for all customers.
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Assist customers with concierge services including wheelchair and stroller loans, lost & found, gift wrapping, shopping assistance, and other customer service facilities.
Provide special assistance during corporate events, festive celebrations, promotional campaigns, and official visits.
Deliver excellent customer service and create a positive shopping experience for all customers.
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Uphold Greenpeace policies, procedures, and supporter care standards.
Contribute to achieving fundraising KPIs and operational goals.
Assisting with meeting coordination, documentation, and administrative tasks while ensuring accurate reporting and analysis functions are maintained to facilitate effective management of the department.
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Maintain detailed records of customer interactions and transactions in the company's CRM system, ensuring data integrity and confidentiality.
Identify and escalate complex customer issues to the appropriate department or personnel for resolution, following up to ensure customer satisfaction.
Translate documents and communications from English to Mandarin and vice versa as needed to facilitate effective communication with Mandarin-speaking customers and colleagues.
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Create/maintaining an updated HR Knowledge database; a common repository for HR policies, Standard Operating Procedures (SOPs), letter templates, forms and tools to promote operational consistency.
Monitor regulatory changes and assess policy implications.
Coordinate with Legal, Risk, and Audit teams to ensure compliance.
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Store Presentation: Ensure the sales floor is well-presented, products are displayed effectively, and promotional materials are current.
Outreach & Promotion: Actively participate in promotional activities, product launches, and potentially represent the company at events or off-site locations as required.
Reporting & Administration: Maintain accurate customer records & sales reports. Perform basic sales-related administrative tasks using Microsoft Office.
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