Liaise with external parties including universities, government agencies, vendors, fair/expo organizers, training providers, and collaboration partners.
Research potential fairs, expos, university events, government programmes, grants, partnerships, and business opportunities.
Assist in preparing letters, emails, proposals, forms, reports, and presentation materials.
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Liaise with external parties including universities, government agencies, vendors, fair/expo organizers, training providers, and collaboration partners.
Research potential fairs, expos, university events, government programmes, grants, partnerships, and business opportunities.
Assist in preparing letters, emails, proposals, forms, reports, and presentation materials.
...
The Customer Happiness Manager is responsible for building and sustaining a Gold Standard customer experience for MYSG.
This role oversees day-to-day support operations, ensures high-quality service delivery, and leads initiatives that strengthen customer trust and loyalty.
Beyond operational excellence, this role plays a key part in people development, service innovation, and budget planning, ensuring the MYSG support function remains scalable, efficient, and aligned with long-term business goals.
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Administer the performance management system, including facilitating performance reviews, providing feedback to employees, and working with managers to develop performance improvement plans, driving employee development and productivity.
Maintain and update the HRIS system with accurate employee data, generating reports and analyzing trends to support HR decision-making and strategic planning.
Develop and implement HR policies and procedures, ensuring they are aligned with company goals and objectives, and effectively communicated to all employees.
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Administer the performance management system, including facilitating performance reviews, providing feedback to employees, and working with managers to develop performance improvement plans, driving employee development and productivity.
Maintain and update the HRIS system with accurate employee data, generating reports and analyzing trends to support HR decision-making and strategic planning.
Develop and implement HR policies and procedures, ensuring they are aligned with company goals and objectives, and effectively communicated to all employees.
...