Track helpdesk tickets to identify technical issues and either resolve those issues or escalate them to the responsible party (i.e.: identify server, network, or database issues and reassign to the appropriate team).
Track helpdesk tickets to identify technical issues and either resolve those issues or escalate them to the responsible party (i.e.: identify server, network, or database issues and reassign to the appropriate team).
What You'll Do:Job Summary:The role involves providing Level 3 application maintenance and production support for SWIFT-related solutions within a secure financial services environment. The engineer will ensure high availability, stability, and reliability of mission-critical applications, troubleshoot production issues, perform root cause analysis, and support continuous improvements across the SWIFT platform ecosystem.Key Responsibilities:Provide Level 3 support for SWIFT solutions including AMH, AMG, and SAG.Monitor, troubleshoot, and resolve production issues within agreed SLAs.Support incident management, problem management, and service restoration activities.Participate in deployment activities, patching, and configuration updates.Ensure the stability and smooth operation of applications running on RHEL or equivalent Linux environments.Collaborate with infrastructure, network, and security teams to resolve complex technical issues.Develop and maintain shell scripts for automation and operational efficiency.Use Control-M for job scheduling, monitoring, and troubleshooting.Maintain documentation related to system configurations, procedures, and known issues.Required Skills:Hands-on experience with SWIFT Solutions: AMH, AMG, SAG (mandatory).Strong experience with RHEL (or other equivalent Linux distro like SUSE Linux) (mandatory).Proficiency with .Knowledge of Control-M job scheduler (mandatory).Shell scripting experience (mandatory).Nice-to-Have Skills:Knowledge of Java Spring Boot.Exposure to JBoss application server.Experience with Apache web server.Experience working in Citrix environments.Prior experience in highly secured environments (financial services preferred).Understanding of audits, encryption, 2FA/MFA security practices.Familiarity with SWIFT MTxxx message formats and ISO20022 standards."
Work cross-functionally with incident managers, infrastructure teams, and database administrators to drive rapid resolution of major operational incidents and upcoming change implementations.
To identify area of automation of service recovery ability to be improved; and work with relevant teams to implement solution to automate service recovery ability.
Conduct trend analysis with the operational data gathered, to identify and drive service improvement independently to enhance production stability and resiliency.
Conduct trend analysis with the operational data gathered, to identify and drive service improvement independently to enhance production stability and resiliency.
We are looking for an L2 Application Production Support Engineer with hands-on experience in Linux/Unix and SQL to support Java/J2EE applications. The candidate will be responsible for application monitoring, troubleshooting, incident resolution and ensuring system availability while meeting defined service-level agreements (SLAs).