Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
You will be responsible for managing the end-to-end software development and support for Compliance Technology domain related applications. This includes overseeing complex technology projects, guiding the teams, and ensuring the delivery of high quality, scalable solutions and production support.
What You'll Do:Job Summary:The role involves providing Level 3 application maintenance and production support for SWIFT-related solutions within a secure financial services environment. The engineer will ensure high availability, stability, and reliability of mission-critical applications, troubleshoot production issues, perform root cause analysis, and support continuous improvements across the SWIFT platform ecosystem.Key Responsibilities:Provide Level 3 support for SWIFT solutions including AMH, AMG, and SAG.Monitor, troubleshoot, and resolve production issues within agreed SLAs.Support incident management, problem management, and service restoration activities.Participate in deployment activities, patching, and configuration updates.Ensure the stability and smooth operation of applications running on RHEL or equivalent Linux environments.Collaborate with infrastructure, network, and security teams to resolve complex technical issues.Develop and maintain shell scripts for automation and operational efficiency.Use Control-M for job scheduling, monitoring, and troubleshooting.Maintain documentation related to system configurations, procedures, and known issues.Required Skills:Hands-on experience with SWIFT Solutions: AMH, AMG, SAG (mandatory).Strong experience with RHEL (or other equivalent Linux distro like SUSE Linux) (mandatory).Proficiency with .Knowledge of Control-M job scheduler (mandatory).Shell scripting experience (mandatory).Nice-to-Have Skills:Knowledge of Java Spring Boot.Exposure to JBoss application server.Experience with Apache web server.Experience working in Citrix environments.Prior experience in highly secured environments (financial services preferred).Understanding of audits, encryption, 2FA/MFA security practices.Familiarity with SWIFT MTxxx message formats and ISO20022 standards."
You will be working in a newly set-up technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.
Build strong cross-functional links by working closely with Production, Engineering and Quality teams to meet production schedules and quality targets, and gain exposure that prepares you for senior process roles.