Develop and enhance the SeaTalk Open Platform so that internal and external developers can integrate their services and, where relevant, leverage AI capabilities from Sea’s ecosystem.
Deliver systematic, scalable solutions to complex enterprise management problems across employee management, office automation, and governance.
Engage and align key stakeholders (users/customers, designers, technical teams, security/compliance) to ensure product vision, goals, and timelines are well understood and executed.
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Contribute to LLM/AI experiments for AML scenarios (e.g., name-screening explainability, alert triage), including success metrics and A/B test design.
Liaise with cross-functional stakeholders (Engineers, Data Analysts, Compliance, User Onboarding, Operations) to capture complex local requirements, drive integration plans, and communicate concise status/risks and decisions.
Currently pursuing a Bachelor’s or Master’s degree.
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Analyse portfolio performance, campaign profitability, and yield trends, providing recommendations for strategic improvements.
Preparation of business cases for new products, campaigns, and system enhancements, with opportunities to lead assigned initiatives.
Handle system initiatives involving loan origination systems, pricing tools, and reporting frameworks, and lead selected projects as assigned. Define business requirements, coordinate UAT activities, and support the implementation of system and process enhancements.
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Liaise with relevant authorities, regulators and other oversight departments.
Supervise or undertake fraud and misconduct issues/cases and promptly report to Management, BNM, PDRM and other authority such as MACC where applicable.
Ensure all fraud cases are reported to BNM within the stipulated time frame given and ensure database for all fraud and market misconduct cases are well maintained.
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Liaise with relevant authorities, regulators and other oversight departments.
Supervise or undertake fraud and misconduct issues/cases and promptly report to Management, BNM, PDRM and other authority such as MACC where applicable.
Ensure all fraud cases are reported to BNM within the stipulated time frame given and ensure database for all fraud and market misconduct cases are well maintained.
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The Customer Happiness Manager is responsible for building and sustaining a Gold Standard customer experience for MYSG.
This role oversees day-to-day support operations, ensures high-quality service delivery, and leads initiatives that strengthen customer trust and loyalty.
Beyond operational excellence, this role plays a key part in people development, service innovation, and budget planning, ensuring the MYSG support function remains scalable, efficient, and aligned with long-term business goals.
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