Maintain detailed records of customer interactions and transactions in the company's CRM system, ensuring data integrity and confidentiality.
Identify and escalate complex customer issues to the appropriate department or personnel for resolution, following up to ensure customer satisfaction.
Translate documents and communications from English to Mandarin and vice versa as needed to facilitate effective communication with Mandarin-speaking customers and colleagues.
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Technical Connections: Provide hands-on assistance during corrective troubleshooting, check basic electrical and AC/DC components , and support on-site recovery for offline systems (WiFi/logger setups).
Client & Logistics Coordination: Assist in scheduling customer maintenance appointments, handle basic inquiries, and coordinate with Supply Chain for replacement parts and logistics.
Safety & Compliance: Ensure strict compliance with company safety guidelines and practice proper PPE usage during all operations.
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Handle post-event follow-ups and maintain ongoing rapport with key clients.
Lead and work closely with the operations team to manage end-to-end execution of events, including corporate events, conferences, seminars, activations, exhibitions, fairs, forums, brand launches, and other event-related projects.
Oversee production timelines, budgets, deliverables, documentation, and team coordination to ensure smooth project delivery.
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Monitor and manage inventory levels to minimise overstock and stockout situations while optimising working capital.
Track supplier performance against key metrics such as lead time, on-time delivery, and product quality, and drive continuous improvement initiatives.
As the Merchandise Executive, your role is to oversee the end-to-end movement of goods, ensuring manufacturing of new and finished products reach customers. You will support the organization’s merchandising and supply chain operations by managing procurement, coordinating logistics, monitoring inventory levels, and ensuring timely product availability aligned with business demands and commercial objectives.
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Collaborate with cross functional teams, especially Sales & Marketing team, Procurement team, Finance team and Project Management team to ensure smooth process of processing sales orders, invoices, and tracking of accounts receivables.
Manage marketing databases & CRM systems. Ensure all the important information on leads, opportunities, projects etc. are recorded and tracked. Identify potential risk and propose improvement actions to be taken.
Collaborate with cross functional teams to ensure smooth process of processing purchase orders and payments to vendors.
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Diagnose and identify electrical and electronic faults using appropriate testing equipment and diagnostic tools on servers, GPUs and key hardware components
Perform repairs and replacements of faulty components, circuit boards, and electronic modules
Conduct thorough testing and quality assurance checks on repaired equipment to ensure functionality and safety compliance
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