Knowledge Management:o Maintain and update knowledge base articles and support documentation to reflect the latest information and procedures.o Contribute to the development of training materials and user guides.
General Business Operations: Support management in coordinating daily operational matters. Assist with internal communication and coordination between departments. Perform other reasonable administrative and business support duties as assigned by management.
Assist with the preparation and processing of invoices, purchase orders, and other financial documents, liaising with the accounts department as needed.
Correspondence & Communication: Manage incoming phone calls, WhatsApp, emails, visitor reception, and serve as a liaison between internal teams and external vendors, organizations, government agencies, etc.