Able to estimate repair cost and job completion time, follow up on work progress and update customers accordingly when technicians discover additional problems.
Able to deliver completed car with explanation work performed.
Able to handle customer complaints and ensures high customer satisfaction standard.
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Handle customer communication, project reviews, engineering changes (ECR/ECN), quality issues, and problem-solving activities using structured improvement methods.
Monitor project performance, identify improvement opportunities, and drive continuous improvement initiatives to achieve project targets.
Lead automotive projects from customer enquiry through successful Start of Production (SOP), managing project schedules, timelines, budgets, risks, and deliverables.
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