Provide administrative and operational support to the HR team including Talent Acquisition, onboarding, HR operations, employee engagement activities, and other HR initiatives. Gain practical understanding of how HR supports business operations.
Interview Coordination
Assist in coordinating interviews, observe interview sessions when required, and maintain accurate candidate records and interview outcomes in recruitment trackers.
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Customer Engagement: Shadow credit specialists in assisting customers with payment information and methods to improve payment turnaround times and overall customer experience.
Process Coordination: Assist in lodging billing issues, escalating payment disputes to relevant parties for swift resolution, and tracking cancelled auto-debit accounts.
Collection Activities: Gain exposure to the end-to-end dunning process, including shadowing activities related to reminders, account restrictions, and the preparation of documentation for bad debt transfers or legal cases.
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Assist employees with seminar or workshop registrations and coordinate with Human Resource Development Corporation (HRDC) for grant applications and claims.
Prepare and process payments for approved utilities invoices, ensuring accuracy in payment amounts and account details.
Conduct thorough reference checks and optimize the interview process to ensure recruitment of high-quality candidates.
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