Correlate technical service performance with customer experience and behaviour to identify affected customer segments, support root-cause analysis and prioritise service improvements based on customer impact.
AISG is a national initiative driven by the Ministry of Digital Development and Information (MDDI), the Infocomm Media Development Authority (IMDA), and the National Research Foundation, Singapore (NRF).
Collaborate with Data Engineering and Data Science teams to operationalize ML models through CI/CD, automated testing, deployment, and monitoring capabilities.
Own and maintain data pipeline infrastructure across iCORE’s data workstreams, including pipelines supporting iCORE dashboards built on SAP ERP, Snowflake, and Power BI.
Build secure network automation and Infrastructure-as-Code with Python, Ansible, APIs, and Git to simplify operations and enable controlled self-healing.
Ensure the stability, scalability, and data consistency of cloud-based big data services, including AWS EMR, Kafka, Spark, Flink, and equivalent Alibaba Cloud services.