Write clean, maintainable, and efficient code while adhering to industry best practices, including code reviews, testing, and continuous integration/continuous deployment (CI/CD).
Diagnose and resolve technical issues across the stack, providing support for both development and production environments.
Collaborate with product managers, designers, and other stakeholders to gather requirements and translate them into technical specifications and deliverables....
Deliver a high-quality customer experience through multiple service channels, including digital platforms, self-service solutions, and automated services.
Identify, assess, and troubleshoot user issues systematically, providing accurate solutions at the first point of contact whenever possible.
Utilize the knowledge base, FAQs, and Standard Operating Procedures (SOPs) to provide consistent and accurate responses while improving first-contact resolution....
Coordinate payroll and statutory administration. Check monthly payroll inputs and work with Finance or the payroll provider on timely processing and submissions for EPF, SOCSO, EIS, and PCB.
Maintain reliable employee records. Keep personnel files, leave records, payroll documentation, and other HR information complete, organised, and confidential.
Keep probation and appraisal cycles on track. Coordinate review schedules, issue templates, follow up with managers, and document outcomes and agreed actions....
Coordinate payroll and statutory administration. Check monthly payroll inputs and work with Finance or the payroll provider on timely processing and submissions for EPF, SOCSO, EIS, and PCB.
Maintain reliable employee records. Keep personnel files, leave records, payroll documentation, and other HR information complete, organised, and confidential.
Keep probation and appraisal cycles on track. Coordinate review schedules, issue templates, follow up with managers, and document outcomes and agreed actions....