Orchestrate Cross-Functional Support: Lead and collaborate with internal partners across Medical Affairs, Access, and Customer Experience teams to deliver cohesive, end-to-end solutions
Activate Educational Initiatives: Design and execute customer engagement events, scientific programs, and digital activation activities to drive adoption of healthcare innovations
Champion Sustainable Operations: Manage allocated operational budgets responsibly while embedding agile methodologies and digital tools into daily customer engagement
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Leader Deputy& Support: Assist leaders with daily operations, Quality Assurance (QA), audit prep, candidate selection with People& Culture (P), task distribution, and administrative management (e.g., leave requests). Step up as deputy during leader absences.
Front-Line& Escalated Support: Provide exemplary front-line support and manage complex technical, medical, and marketing-oriented customer requests across various channels (phone, written, digital solutions).
Compliance& Complaints Handling: Meticulously process product complaints and manage adverse events in strict alignment with internal quality guidelines and regulatory mandates.
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· Manage daily clinic flow including patient registration, preparation for operation, visual checking, making appointments, handling patients enquiry and dispensary
· Provide eye care consultation to patients, especially on pre and post operation care
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Menguruskan aliran pesakit dan memastikan pesakit dilayan secara teratur. Mengekalkan kerahsiaan pesakit pada setiap masa.
Membantu doktor dan personel penjagaan kesihatan yang diberi kuasa semasa konsultasi dan prosedur, jika diperlukan.
Menyediakan bilik konsultasi, peralatan dan bekalan yang diperlukan. Membantu prosedur klinikal asas dalam skop latihan dan kebenaran yang diberikan. Menyedia dan menyelenggara peralatan dan bekalan perubatan.
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Identify and explore opportunities for new product introductions and product expansion, while managing the contract renewal process to protect and grow client relationships
Take decisive and timely action to resolve clients' operational issues and service complaints, ensuring consistently high levels of client satisfaction
Plan and manage regular business communications and business review meetings with clients' management teams to maintain strategic alignment and drive joint outcomes
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Identify and explore opportunities for new product introductions and product expansion, while managing the contract renewal process to protect and grow client relationships
Take decisive and timely action to resolve clients' operational issues and service complaints, ensuring consistently high levels of client satisfaction
Plan and manage regular business communications and business review meetings with clients' management teams to maintain strategic alignment and drive joint outcomes
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