To manage and document all outpatient feedback received and compile the information for monthly reporting and service improvement purposes.
To communicate effectively with Heads of Department (HODs) regarding customers’ feedback and grievances to facilitate timely resolution and service recovery.
To work closely with Consultants, Admissions, Billing, Nursing, Front Lobby and other clinical and non-clinical departments to ensure seamless coordination and effective communication in meeting patients’ needs.
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To remain alert to the arrival of loyal families and VVIP customers, provide a warm reception and personally guide them to their intended destinations within the hospital.
To oversee porter services and ensure wheelchairs and related assistance equipment are readily available for patients at all times.
To assist customers in the application of the Customer Preferred Card, clearly explain the benefits, usage, terms and conditions, and ensure prompt processing of the application.
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