Issue Resolution & Support: Guide dealers through application queries, policy updates, and documentation requirements to maintain strong channel partnerships.
Record Keeping: Document and track all incoming edit requests, appeal outcomes, and dealer communications for auditing and operational quality control.
Candidate must possess at least Bachelor's Degree in any field.
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Analyze digital customer account information records and determine the suitable approach for resending, whether via digital channels (eg: WhatsApp & email) or normal mail platforms.
Sustain daily and monthly reconciliation on dispute payment based on unmatched bank payment reports.
Administered with daily operational tasks such as discharge of motorcycle ownership and dispute payment to ensure the process to be executed without any errors.
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Assist in designing the system’s UI/UX, creating mock-ups or prototypes to ensure software is intuitive, user-friendly, and meets design standards.
Work closely with the Project Manager and software development team to prioritize testing activities and ensure project deadlines are met.
Design and execute test scripts, perform functional, regression, and performance testing, and verify that software meets business requirements, quality standards, and compliance requirements.
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