First-Line Technical Anchor: Serve as the authoritative technical contact for regional food processing plants, plant managers, and field technicians facing urgent machine-related stoppages or technical issues.
Remote Troubleshooting: Perform structured remote diagnostics via digital connection tools, electrical schematics, and PLC code reviews to diagnose sensor drifts, mechanical binding, pneumatic pressure drops, or logic faults.
Technical Ticketing & SLA Governance: Log, manage, and resolve technical service tickets within the CRM/ERP database, establishing systematic tracking until successful root-cause closure....
Pro-active collaboration in the global CoC and the related sub-CoC group (Center of Competence). Develop suitable strategies to execute governance over the core process within the area of regional responsibility defined for the BTC-AP BMI.
Collaborate with R&D to promote the simultaneous engineering process for combined product and process development with the aim of generating manufacturable new products in accordance with the CoE’s and division’s needs.
Conduct early evaluations of manufacturing technology suppliers in APAC region which would enhance B. Braun manufacturing capabilities, especially in the area of innovative automation technologies around the packaging processes. Provide training concepts and execution recommendations for technically skilled workers, to be implemented by a technical training center....