Elevate quality and service standards: Support the delivery of exceptional food and beverage quality, service, and marketing strategies to enhance guest satisfaction, drive revenue, and maximize profitability
Inspire and develop the team: Supervise, coach, and mentor team members, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team
Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being
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*Due to strict regulation of Malaysian Immigration and Manpower Department, this position is open for Malaysian Nationals only.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
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Welcome and assist customers, handle phone enquiries, address customer feedback and complaints professionally, and supervise cashier operations to ensure smooth checkout and payment processing.
Drive sales performance by achieving assigned targets and business goals set by the company.
Foster a positive, cohesive, and harmonious working environment across all levels to enhance teamwork and support staff retention.
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Welcome and assist customers, handle enquiries and feedback professionally, and oversee cashier operations to ensure efficient and accurate payment processing.
Drive sales performance by achieving individual and store sales targets while delivering outstanding customer service.
Foster a positive, collaborative, and high-performing work culture that promotes employee engagement, teamwork, and staff retention.
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Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion
Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget
Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
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