SSC & BPO Governance: Oversee both the internal Finance SSC OTC teams and external BPO partners. Drive partner performance against strict Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring a seamless hybrid delivery model.
AI & Digital Transformation: Partner with the Finance COE and GPOs to aggressively innovate and transform the OTC function. Identify, champion, and execute opportunities to leverage Generative AI, Machine Learning, and advanced automation to streamline core processes (e.g., AI-driven credit scoring, automated dispute resolution, and intelligent collections).
Compliance & Controls: Collaborate with Country Finance and Group SOX/Internal Controls teams to maintain, enhance, and audit internal control frameworks for OTC operations, ensuring adherence to IFRS, local tax/regulatory billing requirements, and internal policies.
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· Ensure that the Accounts Receivable processing services are delivered within the agreed service levels and targets as defined in the F&A Service LevelAgreement (SLA).
Functional Tasks:
· Perform the following O2C processing transactions:
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· Ensure that the Accounts Receivable processing services are delivered within the agreed service levels and targets as defined in the F&A Service Level Agreement (SLA).
Functional Tasks:
· Perform the following O2C processing transactions:
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Report on overdue invoices, initiate the dunning process and generate reminders for overdue accounts, calculate interest on overdue accounts and provide for bad debts
Monitor and reconcile direct bank credits, reconcile customer statement of accounts and update cash book
Check bank-in slips against bank statements daily
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Spearhead the standardization of sales and distribution workflows across multiple APAC entities to enhance operational scalability.
Align closely with regional and global business leaders to identify operational bottlenecks and translate business needs into solution evaluations to senior leadership for regional initiatives.
Spearhead the standardization of sales and distribution workflows across multiple APAC entities to enhance operational scalability.
Align closely with regional and global business leaders to identify operational bottlenecks and translate business needs into solution evaluations to senior leadership for regional initiatives.