Oversee and support day to day work of and ensuring accurate and timely execution and work closely with stakeholders to identify issues and translate them into technical requirements for system updates or setups.
User support & troubleshooting – Point of contact for system errors and manage data integrity.
Accurate and timely execution of agreed day to day processes supporting the business unit and taking ownership of the functions across a range of Private Capital Services structures.
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Perform initial analysis, diagnosis, and troubleshooting of network issues, including connectivity failure, slow network performance, network device availability, cabling issues, and network configuration problems.
Support the Technical Team Lead and Onsite Manager in ensuring that all network equipment, including switches, routers, access points, firewalls, and related network infrastructure, are operating smoothly and available as required.
Follow standard procedures to escalate unresolved or complex network issues to the appropriate internal teams, principal, vendor, HQ, or Second Level Support.
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Perform initial analysis, diagnosis, and troubleshooting of network issues, including connectivity failure, slow network performance, network device availability, cabling issues, and network configuration problems.
Support the Technical Team Lead and Onsite Manager in ensuring that all network equipment, including switches, routers, access points, firewalls, and related network infrastructure, are operating smoothly and available as required.
Follow standard procedures to escalate unresolved or complex network issues to the appropriate internal teams, principal, vendor, HQ, or Second Level Support.
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