Monitor operational performance (equipment, sub-contractors, productivity, quality of service, data, incident handling) and initiate, implement, and control corrective actions; escalate to superiors when needed.
Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions.
Proactively identify opportunities to improve customer satisfaction and loyalty by understanding customer needs and offering relevant solutions or information.
Adhere to company policies, procedures, and quality standards while handling customer requests and complaints.
Participate in ongoing training sessions to stay updated on product knowledge, service offerings, and customer service best practices.
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