Build and maintain strong, long-lasting relationships with overseas customers, understanding their needs and proactively offering solutions to enhance their experience with HMT Industries Sdn Bhd.
Liaise effectively with internal departments such as production, logistics, and finance to ensure smooth order fulfillment and timely shipment of goods to international destinations.
Monitor shipment progress and provide regular updates to clients, proactively addressing any potential delays or complications and implementing solutions to minimize disruption.
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Perform all tasks associated with proper and timely administration of open orders to meet contract obligations.
Follow up on orders’ delivery shipment schedules and act as liaison person with internal functional teams and customers to assure timely and efficient administration of orders.
Communicate and support customer query relating to orders and sales.
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