Actively participate in troubleshooting and providing support when operational issues or disruptions occur.
Work closely with customer service teams and other relevant departments to support efficient operations.
Understand and utilize order management and customer management tools such as SAP, BOTs, and Salesforce (SFDC) to improve operational efficiency and accuracy.
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Working hours: Monday to Friday (8.45am to 5.45pm)
May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
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Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner.
Support the Sales team by fielding customer requests, working with the necessary departments to address customers' concerns and maximize customer satisfaction.
Assist the sales team by following up with quotes, ensuring the pricing are set up, processing orders, and managing customer accounts to ensure a seamless sale process.
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Excellent written and verbal communication skills.
Ability to solve customer problems and inquiries in a high demand, fast-paced, multi-tasking environment with the drive to deliver excellent customer satisfaction.
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Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner.
Support the Sales team by fielding customer requests, working with the necessary departments to address customers' concerns and maximize customer satisfaction.
Assist the sales team by following up with quotes, ensuring the pricing are set up, processing orders, and managing customer accounts to ensure a seamless sale process.
...
Actively participate in troubleshooting and providing support when operational issues or disruptions occur.
Work closely with customer service teams and other relevant departments to support efficient operations.
Understand and utilize order management and customer management tools such as SAP, BOTs, and Salesforce (SFDC) to improve operational efficiency and accuracy.
...
• Develop, implement, support, and maintain a robust Equities Trading Order Management System (OMS) platform for global markets, ensuring high availability, scalability, and reliability.
• Collaborate with development teams to design and build OMS features, including order lifecycle management, trade execution, allocation, and post-trade processing.
• Integrate reliability and automation into the software development lifecycle, promoting best practices in coding, testing, deployment, and monitoring for OMS applications.
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