Training & Onboarding: Conduct onboarding, operational training, and guidance for new joiners and branch staff on standard operating procedures (SOPs) whenever required.
Audit & On-Site Support: Travel to various branch locations to conduct operational audits, provide hands-on branch support, and ensure service quality standards are met.
Communication & Query Management: Respond promptly and professionally to internal operational queries via email and corporate communication platforms.
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Process Automation & Continuous Improvement: Partner with cross-functional teams to drive P2P process standardization, advocate for new digital tool adoption, and guide specialists in continuous improvement (CI) initiatives.
P2P Helpdesk Management: Manage daily user and supplier queries via the myProc/POS ticketing system, providing prompt troubleshooting and guidance on Coupa workflows.
Stakeholder Training & Communication: Conduct monthly "Back-to-Basic" user training, distribute procurement newsletters, publish ticketing guidelines, and manage annual Conflict of Interest (COI) communications.
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Collaborative Communicator: Confident, professional interpersonal skills with the ability to coordinate across sales, finance, supply chain, and external partners.
People-First & Relationship Builder: Highly approachable, empathetic, and skilled at building rapport quickly across all levels of the business.
Agility & Resilience: Comfortable adapting to variable workloads and flexible hours (balancing quieter admin days with fast-paced, high-intensity training days), fast changing project timelines, and quick problem solving.
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Collaborate with affiliates on localized inputs, system rollouts, and user enablement via standard platforms like Cornerstone.
Identify operational bottlenecks to provide continuous feedback and drive process standardization, automation, and workflow optimization.
You hold a BSc/MSc degree (desirable in Digital Marketing, IT, Communication, or Business) with 1–3 years of digital operations or shared services experience.
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