Develop and maintain automation scripts using Shell, Python, or similar languages to streamline routine tasks such as system inspections, deployments, and account management.
Cross-Functional Coordination & Process Improvement: Work closely with our departments to ensure smooth coordination of work & information flow. Identify gaps in workflows, documentation or communication to propose practical improvements. Support & explore the implementation of systems, tools, or software that improve efficiency & clarity.
The role is to deliver consistent customer experiences across multiple touchpoints (Hotlines and Customer Service pods) in accordance with the company’s service standards and quality objective:
Assist in organising company town halls, employee engagement activities, celebrations, and other internal events, including planning, logistics, and coordination.
Analyse product performance through data analysis, user behaviour tracking, and operational metrics to identify improvement opportunities and inform product roadmap decisions
Coach team leads and senior analysts on case decision quality, investigative rigour and escalation judgment. Build a bench of leaders within the team, not just individual contributors.
To support any improvement and process implementation to ensure an agreed service level and in compliance with governmental regulations and BASF company policies.
Evaluate existing processes, relationships, and systems to proactively identify opportunities for strategic improvement, automation, and growth within HRT’s PostTrade functions