Oversee end-to-end trip logistics — from pre-departure planning, in-trip support, to post-trip follow-up — ensuring safety, punctuality, and guest satisfaction at every stage.
Monitor shipment progress and ensure adherence to service level agreements (SLAs), key performance indicators (KPIs), and established operational procedures.
Provide day-to-day operational support, including monitoring platform health, troubleshooting issues, and managing escalations related to authentication, single sign-on, and access workflows.
Ensure monitoring use cases are aligned to enterprise threats, critical assets, privileged activity, identity risks, application exposure, and business priorities to maximize detection coverage and relevance.