Ensure and maintain effective communication with all department of Head office e.g. Operations / Engineering / Crew / OCC during operational situations to deliver the best outcome for aircraft utilization and passenger management.
Incident Governance: Work with Agency CIOs and CISOs to establish clear command structures and roles, empowering leaders to make difficult, high-stakes decisions during a crisis.
Provides first-level support for incidents concerning global applications, such as the Google suite, Microsoft Office, document management tools, conferencing tools, MAC applications; specific business applications
QMS compliance: Administer training activities in accordance with the QMS, controlled procedures, work instructions, document-control requirements, and applicable regulatory or certification standards.