Identify operational issues and work flow bottlenecks, facilitate timely resolution, and escalate significant matters to the Managing Director when necessary.
Lead and manage the day-to-day operations, maintenance and upkeep of the mall's facilities, with full accountability for M&E systems and oversight of soft services such as security, housekeeping, pest control, landscaping, waste management and car park operations.
Strategic Cross-Functional Delivery: Lead high-stakes operational projects from ideation to rollout. Partner seamlessly with Product, Engineering, Data, and regional commercial leaders to remove structural bottlenecks and unlock commercial performance.
Manage the integration of emerging technologies such as Artificial Intelligence (AI) and digital tools into established financial processes, balancing innovation with operational stability