Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi, Ion Gizmos)
主要职责 / Key Responsibilities• 统筹开业、招聘、培训和营运准备 / Lead opening, recruitment, training and operating readiness• 管理销售、人工、成本、损耗和经营目标 / Manage sales, labour, cost, wastage and operating targets• 带领店长和后厨主管,协调前厅与生产 / Lead store and production managers and coordinate front and back of house• 建立排班、服务、库存和现金管理流程 / Set routines for rostering, service, inventory and cash control• 处理重大客诉、人员、设备和经营问题 / Handle major customer, people, equipment and business issues
Drive operational accountability across teams, ensuring clear ownership of incidents, service requests, operational risks and customer-impacting issues.
Establish and maintain operational compliance and access controls, ensuring team members have the appropriate access to systems, platforms and resources required for their roles and that operational processes are properly documented and followed.
Drive operational accountability across teams, ensuring clear ownership of incidents, service requests, operational risks and customer-impacting issues.