• Incident Detection & First-Level Troubleshooting: Detect and investigate incidents, perform initial troubleshooting and escalate unresolved issues to the
appropriate support teams.
• Ticket & Incident Management: Log, update, track and close incidents and service requests in accordance with agreed SLAs and operational procedures.
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The AWS Cloud Engineer will be responsible for designing, deploying, and maintaining scalable, secure, and highly available cloud infrastructure across AWS and OCI environments. This role requires strong hands‑on engineering capability, deep multi‑cloud expertise, and the ability to drive automation, governance, and architectural alignment across teams. The engineer will collaborate closely with Security, App‑Dev, and Architecture teams to deliver well‑architected cloud solutions that meet business and compliance requirements.
Escalate complex or high-value prospect engagements to the Inside Sales Pioneer or appropriate senior sales personnel for strategic oversight.
Manage inbound enquiry calls and Whatsapp communications, ensuring appropriate routing or effective closure in accordance with established protocols.
Maintain accurate and comprehensive records of call outcomes, client particulars, and scheduled follow-up actions within the CRM system or designed tracking spreadsheet.
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