Key Responsibilities - Operations & Business Support- Coordinate and manage hair and urine drug testing services, including recruitment, training, and supervision of freelance personnel for overseas operations- Handle client enquiries via email, telephone, and walk-in visits, ensuring timely and professional support- Support cross-functional business operations, including logistics coordination, administrative tasks, and process improvements- Assist in developing and implementing scalable operational workflows to improve efficiency and productivity- Work closely with the CEO on execution of business initiatives and operational planning
Operational Excellence: Acquire practical experience in business operations, logistics coordination, and process improvement with a focus on efficiency and scalability.
User Engagement & Requirement Tracking: Interface with business users to understand their workflow scenarios, track user experience, handle issue reports, and monitor feature request progress. Document common issues and best practices to build reusable guidelines and case studies.
User Engagement & Requirement Tracking: Interface with business users to understand their workflow scenarios, track user experience, handle issue reports, and monitor feature request progress. Document common issues and best practices to build reusable guidelines and case studies.
User Engagement & Requirement Tracking: Interface with business users to understand their workflow scenarios, track user experience, handle issue reports, and monitor feature request progress. Document common issues and best practices to build reusable guidelines and case studies.