Ensure Building Management Systems (BMS), Environmental Monitoring Systems (EMS), DCIM tools and IoT monitoring devices are functioning accurately and reliably.
Process Control: Establish and maintain process specifications, control plans, operating windows, and monitoring methodologies to ensure consistent test performance and minimize process variation.
Provide advanced troubleshooting and escalation support for malware detections, suspicious endpoint activity, agent failures, policy conflicts, and platform issues.
Perform basic configuration changes, troubleshooting, and initial incidence assessments before escalating to a backend support team according to pre-established procedures and runbook
Responsible for executing project onboarding activities for assigned projects in accordance with the platform onboarding process, completing intake documentation, validating infrastructure requirements, and confirming readiness checkpoints before delivery begins.
Develop and maintain operational automation, scripts, workflows, dashboards and reports to reduce manual effort, improve data quality and provide timely service insights.