Act as a technical liaison for internal stakeholders, providing clear responses to complex trading, platform, and risk-related queries and offering well-reasoned recommendations.
Execute predefined standard service requests and change requests across various SD-WAN platforms such as Cisco Viptela, Velocloud, RansNet, SilverPeak, and Fortinet.
Incident & Problem Management: Drive the resolution of critical and complex customer incidents, coordinating with internal teams, CSP support (AWS, Google Cloud, Azure, Alicloud), and third-party vendors. You will be the focal point for communication and escalation during critical events.
Execute predefined standard service requests and change requests across various SD-WAN platforms such as Cisco Viptela, Velocloud, RansNet, SilverPeak, and Fortinet.
You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.