Customer Support: Address technical issues reported by customers or parking operators and provide solutions in a timely manner.
System Upgrades: Assist in implementing system upgrades, ensuring the software and hardware remain up to date with industry standards.
Preventive Maintenance: Conduct regular preventive maintenance to ensure the smooth operation of all equipment and systems, reducing the likelihood of failures.
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Carry out regular machinery inspection to prevent breakdown by performing preventive maintenance, including plant shutdown activity
Propose, review and implement all plant changes, modification and improvement works with regards to the application of best engineering and maintenance practices
Prepare and submit audit, documentation and report
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Develop career-ready operational habits that position you for technical roles or shift lead opportunities.
Ready to keep networks humming? We are S1K Resources Sdn Bhd, a Malaysian telecommunications team that helps businesses and communities stay connected; working with us at S1K Resources Sdn Bhd means you make uptime real for people who rely on our services.
As a NOC Operator you are the backbone of our operations, watching systems, responding to alerts, and coordinating fixes so services stay stable for customers and field teams.
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Log, triage, and manage incidents/service requests through to resolution, escalating to OEM/vendor support (H3C, Oracle, NetApp, Dell EMC, Brocade, Stormshield, Red Hat, Veritas) where required.
Coordinate hardware break-fix activities, including parts replacement, firmware/patch upgrades, and vendor dispatch coordination.
Support backup and disaster recovery operations, including tape library and backup storage management.
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Define and document standard operating procedures and runbooks for using automation and tools (how to request changes, how pipelines work, how to roll back)
Support incident and problem management by providing tooling, diagnostics scripts, and data exports to accelerate root cause analysis and post incident reviews
Strong practical Python and shell scripting skills to build automation, small tools, and integrations without existing frameworks
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