Serve as first point of contact for customers ensuring efficient customer communication
Liaise with company's appointed Logistics Service Provider (LSP) and shipper as intermediate
Troubleshooting by communicating with all involved parties and available resources in order to develop corrective action plans, attend to and solve incident and complain issues timely and efficiently.
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Independently prepare and present reports to international teams and management, delivering clear updates and actionable insights on logistics performance and key metrics.
Identify opportunity, risk and issue with suggestion or solution recommendation and immediate or prolong impact implementation.
Manage and ensure continuous smooth import & export process in comply with the departmental guidelines. Support and assist in logistic planning for special commodities such as FDA, and CE on regulated items.
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