Proven track record managing capacity planning models, inventory forecasting spreadsheets, or workflow process maps in a fast-paced operations environment
Proven track record managing capacity planning models, inventory forecasting spreadsheets, or workflow process maps in a fast-paced operations environment
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
Proven track record managing capacity planning models, inventory forecasting spreadsheets, or workflow process maps in a fast-paced operations environment
Own the yearly roadmap and team OKRs Translate business priorities into a clear roadmap, actionable OKRs, and team plans that support Product initiatives such as country launches, new products (add-ons, credit), contribution margin improvements, and operational scalability.
Support resource planning, billing coordination and departmental administration, including tracking project spend, monitoring resource needs, coordinating onboarding logistics, maintaining project records and ensuring administrative deliverables are completed on time.
Quality Improvement & Infection Control: Lead clinical audits, quality improvement initiatives, infection prevention and control programmes, and patient safety practices. Promote adherence to clinical standards, hand hygiene, PPE usage, and safe medication administration.
Manage and monitor appointed service providers and contractors, including cleaning, security, pest control, maintenance and other operational services, to ensure compliance with contractual requirements and required service standards.
Weare looking for a Security Operations Lead to own the Security Operations pillar within our Cybersecurity function, working alongside Architecture and Engineering, Security Governance, and Security Threat and Incident Management. This is a lean, senior team working in close partnership with IT Infrastructure, Compliance, and Legal. The role owns day-to-day delivery across monitoring and detection, threat intelligence, vulnerability management, security awareness, and posture reporting, supported by a Security Operations Analyst, and manages the relationship with an external managed SOC that provides 24/7 monitoring coverage.