Transparent culture: We publicly share the company's information to all, every member can read and feedback, and become a part of participating in the proposal.
Co-define the company's 3–5 year organizational and talent blueprint with the leadership team, and translate it into actionable plans.
Lead organizational design, role architecture, and talent review to ensure the right people are in the right positions and empowered accordingly.
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Design Target Operating Models (TOM), business process frameworks, and transformation roadmaps.
Lead business process re-engineering initiatives across underwriting, claims, policy servicing, distribution, customer management, and back-office operations.
Facilitate stakeholder workshops to define business vision, strategic objectives, requirements, and transformation priorities.
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Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Ensures consistent workflow to minimize peaks and valleys in production.
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Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of the Marriott brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott Hotels & Resorts and JW brand values in all leadership actions.
CANDIDATE PROFILE
The ideal candidate for this role would have previous work experience in Malaysia or Asia Pacific as a General Manager.
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Financial & Budget Management: Collaborate closely with the Managing Director on annual budgeting, monitor expenditures, analyze variances, and implement corrective actions to optimize store profitability.
Customer Experience & Japanese Hospitality: Lead and develop a strong service-oriented team, ensuring exceptional customer service aligned with Japanese hospitality standards. Handle complex customer service issues, including complaints, returns, repairs, and after-sales support.
Team Leadership & Development: Recruit, train, and develop a high-performing team, fostering a positive work environment and ensuring continuous staff development.
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