Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity
Evidence Collection: Be an active participant in audit interviews, providing "point-in-time" evidence such as access logs, termination of access reports, and proof of system patching.
Manage service requests and troubleshoot issues, working with diverse user groups and their business leads delivering quality support via ticket system.
Manage service requests and troubleshoot issues, working with diverse user groups and their business leads delivering quality support via ticket system.
Behavioral Shift & Adoption: Design strategies and pilots to shift operations from manual/agent-assisted processes to scalable, digital self-service solutions.
Identifying and overcoming challenges through comprehensive investigation, analysis, and solution design, while continually monitoring and reporting on key issues affecting retail and fulfillment efforts.
Develop comprehensive project plans, including detailed task-level activities, timelines, milestones, dependencies, and resource requirements, aligned to approved business cases and stakeholder expectations.
Develop comprehensive project plans, including detailed task-level activities, timelines, milestones, dependencies, and resource requirements, aligned to approved business cases and stakeholder expectations.
Assist in implementing and validating backup and recovery mechanisms within AWS (e.g. AWS Backup, snapshot strategies), including periodic restore testing and retention compliance.