Communicate effectively, both verbally and in writing, with relevant stakeholders, including Underwriters and clients, to gather necessary information for policy administration and servicing.
Organize and maintain electronic databases, including performing data input and ongoing maintenance tasks.
Investigate and rectify any rework issues to ensure process accuracy and efficiency.
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Communicate effectively, both verbally and in writing, with relevant stakeholders, including Underwriters and clients, to gather necessary information for policy administration and servicing.
Organize and maintain electronic databases, including performing data input and ongoing maintenance tasks.
Investigate and rectify any rework issues to ensure process accuracy and efficiency.
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Lead, coach, and develop management teams while fostering a high-performance culture.
Partner cross-functionally with marketing, finance, HR, and culinary teams to support business growth and expansion.
Minimum 8-10 years' experience in restaurant operations management, with at least 3-5 years in a General Manager or senior operations leadership role.
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Onboarding & Operations Support: Coordinate the administrative onboarding process for new accounts, liaising between internal teams (billing, legal, product) to deliver seamless client setups.
Research & Task Tracking: Conduct background research on existing client accounts ahead of strategy calls and systematically track follow-up action items through to execution.
Currently pursuing or recent graduate in Business Administration, Management, Marketing, or a related field.
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Oversee channel operational performance and improvement, identifying key gaps, recurring issues and opportunities to improve efficiency, execution quality and partner experience.
Coordinate cross-functional changes and business readiness, working closely with Sales Operations, Product, IT and other stakeholders to assess channel impact, align requirements and ensure smooth implementation.
Drive operational oversight across the Exclusive Partner channel, providing visibility on operational risks, facilitating timely issue resolution and ensuring consistent alignment across stakeholders and regions.
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Expand and strengthen our retail presence across Malaysia, ensuring comprehensive geographical coverage and maximizing product availability at all key customer touchpoints
Identify and unlock new growth opportunities, including customer acquisition, retention, and reactivation
Strengthen distribution coverage and improve product availability across all touchpoints
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