Increase customer satisfaction and loyalty through the design and implementation of customer-specific solutions.
Identify cost improvement opportunities, building on existing operational capabilities and client relationships; engage KN and customer resources to achieve cost savings
Facilitate the implementation of new business by having customer knowledge and understanding their requirements, as well as acting as a subject matter expert for KN's internal operational capabilities.
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Increase customer satisfaction and loyalty through the design and implementation of customer-specific solutions.
Identify cost improvement opportunities, building on existing operational capabilities and client relationships; engage KN and customer resources to achieve cost savings
Facilitate the implementation of new business by having customer knowledge and understanding their requirements, as well as acting as a subject matter expert for KN's internal operational capabilities.
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Manage daily operational performance, shipment escalations, service failures and customer requirements while maintaining service levels and KPI targets.
Work closely with airlines, overseas agents, customs brokers, trucking vendors and internal stakeholders to ensure seamless shipment execution.
Strong Mandarin proficiency (read, write and speak) to support communication with customers, overseas offices, airlines and regional stakeholders.
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Facilitate smooth and effective communication within the company to support business operations.
Provide excellent office services including staff support, canteen facilities, general waste management, laundry management and maintaining office hygiene.
Monitor and manage office supplies inventory, including procurement within budgetary constraints.
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* Develop and manage annual budgets, financial forecasts, and cash flow projections for multiple business entities to support the Group's financial and strategic objectives.
* Prepare and review consolidated and entity-level management accounts, financial reports, and performance analyses for the Managing Director and senior management.
* Monitor the financial performance of each business entity, identify trends and variances, and recommend practical actions to improve profitability, cost efficiency, and overall financial performance across the Group.
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Agile and Scrappy, capable of accelerating onboarding processes to bring new services to market faster than competitors.
Partner/Merchant Onboarding: Lead the end-to-end onboarding journey for new digital merchants, ensuring high velocity from contract signing to go-live.
Scout and secure anchor partners and long-tail merchants (gaming, productivity, lifestyle) to diversify the billing portfolio for partner growth
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Work closely with Distribution Center on orders being released for timely picking & delivery and or product returns.
Work closely with freight forwarder/3PL on on-time shipping document availability. And ensure on time dispatch of shipping document to Customers to avoid penalty and demurrage claim (for export shipments).
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Management Communication: Provide structured and professional communication to management regarding ongoing issues, escalations, and resolution.
Service Monitoring: Analyze and monitor internal IT tools to improve support performance and ensure system reliability.
Documentation: Prepare professional documentation, including reports, presentations, and SharePoint content, to support and optimize operational process
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Performs ongoing assessment and allocation of resources within study team to ensure balanced workload for quality administrative support
Ensures rCTMAs have the required level of administrative knowledge and skills to successfully deliver to protocol and study requirements
Is responsible for managing and addressing rCTMA performance and quality performance indicators, procedures and tools in accordance with GCP, ICH, SOP’s, and local regulations.
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