Outlet Engagement & Service Excellence: Engage regularly with outlet teams and Area Managers to communicate customer experience initiatives, reinforce service standards and follow through on the implementation.
User-Centric Product Optimization: Formulate product improvement requirements from a player's perspective, efficiently resolve user issues, and strengthen community engagement.
Technical Documentation & CampaignsEnsure accurate and timely submission of technical reports, special service campaign documents, and participation in the Fix-It-Right programs in line with distributor requirements.
Process customer transactions accurately and efficiently at the point of sale, including handling cash, credit card payments, and any applicable loyalty programs.
Outlet Engagement & Service Excellence: Engage regularly with outlet teams and Area Managers to communicate customer experience initiatives, reinforce service standards and follow through on the implementation.