Build strong relationships with customers, contractors and other key stakeholders, acting as the senior escalation point for major operational and commercial matters.
Partner with Sales and Commercial teams on new opportunities, bids, project planning and business growth.
Establish scalable operational processes, governance and performance standards as the Malaysia organisation continues to grow.
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LiveLab, under Tec-Do 2.0, is a one-stop global e-commerce service provider dedicated to empowering brands worldwide. With offices in 9 countries — including China, the United States, Malaysia, Indonesia, Thailand, Vietnam, Japan, Mexico, and Brazil — LiveLab has successfully served over 80,000 global clients. Our core services cover livestream operations, advertising management, creative content, and store operations, delivering integrated digital commerce solutions. We are proud partners of leading brands such as L’Oréal Group, HEBE Group, O.TWO.O, Skechers, Vevor, Gmeelan, Huawei, Adidas, Garnier and more.
Working Hour: 5 working days (Monday - Friday ; 10am - 7pm)
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· Review and manage "priority cases" from the daily case report, and notify team so they are aware and can give these cases extra attention during processing.
· Combine pending transaction reports from systems and group them by the number of aging days for review.
· Review and separate cases by the nature of the claims
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These are currently organized in a decentralized manner, as a 'side role' of staff who are not professionals in the field of activity management. We are looking for an Office Activities Lead to centralize the orchestration of all these activities and ensure they are delivered to the highest standards.
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