Monitor and analyse key business performance indicators, including admissions, customer traffic, conversion rate, average spending, labour productivity, operating expenses, and overall financial performance.
Establish, implement, and continuously improve Standard Operating Procedures (SOPs) to ensure operational consistency, service excellence, and regulatory compliance.
Lead, coach and develop operational teams through effective communication, regular coaching, performance reviews, employee engagement initiatives and succession planning to build a high-performing, motivated and collaborative team.
...
Support promotional activities, local marketing initiatives and customer engagement programmes to increase store traffic and sales when require.
Monitor daily operational performance, customer traffic, productivity and service quality, and recommend improvement opportunities to the Store Manager including promotional activities when required.
Ensure all Standard Operating Procedures (SOPs), operational standards, company policies and daily operational checklists are consistently implemented and complied with.
...
Advise people leaders on workforce planning and organisational changes affecting Malaysia-employed staff; coordinate HR input to restructuring and other business projects;
Manage complex employee and industrial relations matters, grievances and investigations with fairness, confidentiality and compliance with Malaysian law;
Guide employee communication and engagement actions, including follow-up on employee feedback and employee engagement survey results;
...