Collaborative Communicator: Confident, professional interpersonal skills with the ability to coordinate across sales, finance, supply chain, and external partners.
People-First & Relationship Builder: Highly approachable, empathetic, and skilled at building rapport quickly across all levels of the business.
Agility & Resilience: Comfortable adapting to variable workloads and flexible hours (balancing quieter admin days with fast-paced, high-intensity training days), fast changing project timelines, and quick problem solving.
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Collaborate with affiliates on localized inputs, system rollouts, and user enablement via standard platforms like Cornerstone
Identify operational bottlenecks to provide continuous feedback and drive process standardization, automation, and workflow optimization
You hold a BSc/MSc degree (desirable in Digital Marketing, IT, Communication, or Business) with 1–3 years of digital operations or shared services experience
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Books For A Better World Sdn. Bhd. (BFBW) is a for-profit social enterprise founded in 2022 with a mission to promote literacy and reduce book waste. We operate multiple second-hand bookstores and book corners across the Klang Valley, run community literacy programmes, partner with local organisations, and maintain donation boxes for used books. Every book sold or donated helps build a more literate and sustainable community.
We are looking for an Operations Assistant to get their hands dirty and help keep our day-to-day book movements running smoothly.
Heavy Lifting & Sorting: Pack, sort, label, load, and unload boxes of books. Think of it as a gym membership that pays you.
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Settlement operations with each partner, the safeguarding of investor assets and records on doit's side, and the contingency arrangements that protect them if doit cannot carry out its operations.
Complaints handling, as doit's designated person for investor complaints, keeping investors informed through the review and keeping complete records of every complaint and its outcome.
The operational risk framework in practice, and operational readiness whenever a new product or partner goes live.
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New plant commissioning — machine set-up, layout, process validation for our new production unit
Lead and develop a team of supervisors and executives; be the go-to person for the factory when the Directors are away
Minimum 5 years in production / operations management in a certified (GMP / HACCP / ISO 22000 / Halal) health supplement, health food or food manufacturing plant
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