Identify opportunities to streamline business rules, policies, and operational processes to improve efficiency.
Drive harmonisation initiatives such as but not limited to billing systems, customer notifications, operational channels, and customer experience.
Analyse frontline, customer, and operational channel insights to identify gaps, pain points, and opportunities to enhance customer experience and operational effectiveness.
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Support social media and content execution by coordinating captions, artwork, posting schedules and required approvals.
Assist with EDM and email marketing activities, including maintaining mailing lists, preparing campaign information and coordinating approved email sends.
Maintain marketing databases, CRM records and lead information to ensure data is updated and organised.
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Collaborate with affiliates on localized inputs, system rollouts, and user enablement via standard platforms like Cornerstone.
Identify operational bottlenecks to provide continuous feedback and drive process standardization, automation, and workflow optimization.
You hold a BSc/MSc degree (desirable in Digital Marketing, IT, Communication, or Business) with 1–3 years of digital operations or shared services experience.
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Workforce Readiness: Design and deliver technical onboarding for the Troopers gig workforce, specifically focusing on food handling protocols, cross-contamination prevention, and F&B operational safety.
Quality Metrics: Track technical competency scores and pre-deployment completion to ensure every "Trooper" sent to a food service site is technically proficient.
F&B Professionalism: Facilitate modules on hygiene-specific conduct, professional grooming (F&B standards), and adaptability within fast-paced kitchen/service environments.
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Workforce Readiness: Design and deliver technical onboarding for the Troopers gig workforce, specifically focusing on food handling protocols, cross-contamination prevention, and F&B operational safety.
Quality Metrics: Track technical competency scores and pre-deployment completion to ensure every "Trooper" sent to a food service site is technically proficient.
F&B Professionalism: Facilitate modules on hygiene-specific conduct, professional grooming (F&B standards), and adaptability within fast-paced kitchen/service environments.
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To prepare and monitor annual maintenance budgets (CapEx & OpEx) and provide maintenance reports to HQ management.
To perform any ad-hoc tasks as and when assigned by the Superior.
To conduct regular site visits to cinema branches nationwide for audits, inspections, and technical evaluations. (On-call to provide remote technical support for all branches during critical breakdowns or emergencies.)
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Brixsten Academy is a trusted learning centre in Klang Valley dedicated to helping students excel in their IGCSE and A-Level examinations through personalized and customized teaching approaches.Since 2015, we have built a strong academic foundation grounded in educator excellence, personalized learning pathways, and a deep commitment to student growth. We believe every student is unique, and our relationship-centric approach supports students to achieve strong academic outcomes while building confidence, character, and long-term capability.Our culture is guided by four core principles.Relationship-Centric: We build strong, respectful partnerships with students, parents, and educators.Committed: We are dedicated, responsible, and strive for excellence in all that we do.Supportive: We foster a collaborative environment where everyone helps each other grow.Learn & Grow Together: We continuously improve and progress as one academic community.
The Position
As the Student Engagement & Operations Executive, you will oversee the daily administrative and operational functions of the academy, ensuring efficiency, service excellence, and smooth coordination between students, parents, teachers, and the finance team.
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Support Retail Chemist Prescription Audit (RCPA) program enrollment and assist in cleansing Master Customer List (MCL) customer data to maintain accuracy and data integrity across systemsBuild and improve existing data processes and establish a virtual repository center to strengthen data management capabilities across the commercial team
Collaborate with the sales force and cross-functional teams to ensure data accuracy and alignment, and provide broader team support during absences or when assigned by managementAdministrative duties and coordination tasks as required
Bachelor's Degree in any discipline, with a preference for Data Analytics, Computer Science, or Business Administration
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